Terms of Service

3.1 Account Registration

You must create an account to access most features of the Service. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

3.2 Account Security

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access or suspected security breach.

3.3 Workspaces and Team Accounts

The Service supports both individual accounts and team or organization workspaces ("Tenants"). When you join a Tenant, the Tenant administrator may have access to your activity, content created within the Tenant, and the ability to manage your access. Content created within a Tenant is considered the property of that Tenant unless otherwise agreed.

3.4 Roles and Permissions

Tenants may include administrators, members, and other roles. Administrators are responsible for managing user access, billing, and configuration of the Tenant. Last-administrator safeguards apply: an administrator cannot remove themselves from a Tenant in a way that would leave the Tenant without an administrator. Ownership transfer is required first.

3.5 Account Suspension and Termination

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that is harmful to the Service or other users. We will provide reasonable notice where appropriate.

4.1 Plans and Pricing

The Service is offered under various subscription plans, including free trial, individual, and team or business tiers. Pricing and feature availability for each plan are described at https://grafica-ai.com and may be updated from time to time.

4.2 Billing Cycle

Paid subscriptions are billed in advance on a recurring basis (monthly or annual, depending on the plan you select). By providing payment information, you authorize us to charge the applicable fees, taxes, and any usage-based charges to your payment method on each renewal date.

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings, and cancellation will take effect at the end of the current billing period.

4.4 Usage-Based Charges and Overages

Certain plans may include usage-based components or overage charges for consumption beyond included allowances. If you enable overage charges, you authorize us to bill you for usage in excess of plan limits at the rates published in your plan.

Changes to overage settings take effect according to the rules described in your plan and account settings. Enabling overage takes effect immediately. Disabling overage may take effect at the end of the current billing period to ensure billing consistency. We reserve the right to apply spending caps or other safeguards at our discretion.

4.5 Taxes

All fees are exclusive of applicable taxes, including sales tax, VAT, GST, or similar transaction-based taxes. You are responsible for paying all such taxes associated with your use of the Service.

4.6 Refunds

Except where required by law, fees are non-refundable. We do not provide refunds or credits for partial subscription periods, downgrades, or unused features.

4.7 Price Changes

We may change our pricing from time to time. If we change pricing for a recurring subscription, we will provide reasonable notice and the change will take effect at the start of your next billing period.

4.8 Late Payment

If a payment fails or becomes overdue, we may suspend access to paid features until payment is received. Repeated payment failures may result in termination of your account.

5.1 Ownership

You retain all rights to the diagrams, documentation, files, and other materials you create, upload, or share using the Service ("User Content"). We do not claim ownership of your User Content.

5.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process your User Content solely as necessary to provide, maintain, and improve the Service, and to perform any actions you initiate (such as sharing, exporting, or collaborating).

5.3 Responsibility for Content

You are solely responsible for your User Content and for ensuring that you have all necessary rights to upload, share, and use it within the Service. You represent and warrant that your User Content does not infringe the rights of any third party or violate any law.

5.4 Backup and Loss

While we maintain reasonable backup and redundancy practices, you are responsible for maintaining your own backups of important User Content. We are not liable for any loss, corruption, or unavailability of User Content.

7.1 No Guarantee of Accuracy

Output from AI Features is generated programmatically and may contain errors, omissions, or inaccuracies. You are responsible for reviewing and validating any AI-generated content before relying on it. AI output should not be treated as professional advice.

7.2 Inputs and Outputs

Content you submit to AI Features ("Inputs") and content generated by AI Features in response ("Outputs") are treated as your User Content under these Terms, subject to the same license described in Section 5.2.

7.3 Use of Third-Party AI Providers

AI Features may be powered in whole or in part by third-party providers. By using AI Features, you acknowledge that your Inputs may be processed by such providers in accordance with their policies and our agreements with them. We will not provide your Inputs to third-party providers for the purpose of training their general-purpose models without your consent, except as required by applicable law or as described in our Privacy Policy.

7.4 Restrictions

You may not use AI Features to generate content that violates Section 6 (Acceptable Use), to develop competing AI models, or in any manner that violates the policies of underlying AI providers.

10.1 User-Initiated Deletion

You may request deletion of your individual account at any time through your account settings. Upon deletion, your account will be marked as deleted and your personal information will be anonymized after a reasonable grace period, after which the underlying records will be permanently removed in accordance with our data retention practices.

10.2 Tenant Deletion

Deletion of a Tenant is a separate, explicit action that may only be initiated by an authorized administrator. Tenant deletion will not occur as an automatic consequence of any individual user action. Following Tenant deletion, Tenant data is retained briefly to allow recovery in case of error and is then permanently removed.

10.3 Data Retention After Deletion

Some information may be retained for legitimate business reasons such as legal compliance, dispute resolution, fraud prevention, or backup integrity, in accordance with our retention schedule and applicable law.

10.4 Effect of Termination

Upon termination, your right to access the Service will cease, and outstanding fees will become immediately due. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and us regarding the Service.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war, civil unrest, labor disputes, internet or infrastructure outages, or governmental actions.

18.6 Notices

We may provide notices to you by email, through the Service, or by posting on our website. You may contact us regarding these Terms at admin@grafica-ai.com.